Neiman Marcus Sucks
I wanted to come up with a more clever title than Neiman Marcus Sucks but I’m gob-smacked and it’s the best I can do at the moment. Post your more clever headlines in the comments section. Best one wins . . . a gift certificate to Neiman Marcus! haha Nah, how about an iTunes gift card? Yeah, that’s it. Give me a better headline and I’ll give you $10 worth of tunes.
Why do they suck? The story starts with this little Juicy Couture outfit my cousin bought my son. He outgrew it about two minutes after he was born. Trouble is, I was so busy feeding him, diapering him, soothing him, and trying to get him to sleep, that I didn’t have time to return it to Neiman Marcus. My cousin thoughtfully left the $98 (gulp) price tag on it so I figured returning it would be a breeze.
I figured wrong. The woman in the customer service department looked at me like I had two heads. “We don’t even know if you bought that here,” she told me. Turns out that price tag was a Juicy Couture tag, not a Neiman Marcus one (but I KNOW the return address on the box was Neiman Marcus cuz my hubby and I had a good giggle trying to figure out which one of our friends shopped there). She explained that it could have come from the catalog department. I could go downstairs to gift wrap; they handle catalogue returns. Or I could go to the children’s department and see if they could exchange it.
I stood there with my stroller, bags, baby and ever-annoyed attitude and said something like, “can’t YOU call down to gift wrap?” but got nowhere. So we trounced over to the children’s department and were told that she’d never seen that outfit before. I won’t go into the details of her bad attitude.
In spite of it all, I saw a cute outfit and thought I’d splurge (not $98 splurge, but at $35, still a big splurge for an outfit that will be spit up on and that he will outgrow next week). The woman asked if we have an American Express or Neiman Marcus card. Yes to the first, uh, no, to the latter. But why, I wondered?
Cuz they ONLY take those two credit cards. My Visa is accepted everywhere, it seems, except Neiman’s.
How freakin’ stupid is that? I mean, everybody knows that it costs the store money every time you use your credit card and the card with the highest merchant fees is. . . you guessed it . . . AmEx.
Call me crazy but I expected to walk into that store, have them take that outfit back, no problem, and be escorted to the children’s department by a too-skinny, but helpful personal shopper. I mean, what else are you paying for at those stores if not the service? That is the expectation, no?
Macy’s would have taken it back, no questions.
I’ve actually had people ask if I was going to blog about Michael Jackson’s passing which surprised me a bit. I know this blog is random-y and all but I don’t have much to contribute to the conversation, except this: the moniker “King of Pop” was given to him by his public relations people. The media did not dub him that. It did not rise up organically. His press people used to tell the media that if they wanted to use his likeness in a promo (say they were going to feature an interview with him on “20/20″), they could not use it unless they referred to him as the “King of Pop.”













–Sherean